Terms of service
Covr Market Place delivery and returns policy
DELIVERY POLICY
The PRODUCTS offered can be delivered throughout the EUROPEAN UNION. It is therefore possible to place an ORDER for any delivery address located within this GEOGRAPHICAL AREA. PRODUCTS are shipped to the delivery address(es) indicated by the CLIENT during the ordering process.
Delivery time
The lead times for preparing and invoicing an ORDER, prior to shipment of PRODUCTS in stock, are mentioned on the PLATFORM BY THE SELLERS. These times do not include weekends or public holidays.
An e-mail message will automatically be sent to the CLIENT when the PRODUCTS are dispatched, provided that the e-mail address entered in the registration form is correct.
Delivery times & costs
During the ORDER process, the SELLER indicates to the CLIENT the possible delivery times and shipping options for the PRODUCTS purchased. Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased or included in the price of the products. Delivery times and costs are detailed on the PLATFORM.
Terms of DELIVERY
The parcel will be delivered to the CLIENT upon signature and presentation of proof of identity. In the event of absence, a delivery notice will be left with the CLIENT to enable him/her to contact the seller's delivery person. The customer is responsible for ensuring that the postal address entered is valid, and for being present at the time of delivery.
Delivery problems
The DELIVERY time indicated at the time of ORDER is given as an indication only and is in no way guaranteed.
Consequently, any delay in the availability of products shall not entitle the CLIENT to :
- damages or interest;
- penalties;
- cancellation of the order.
It is the CLIENT's responsibility to check the PRODUCTS delivered upon DELIVERY.
In the event of missing or damaged PRODUCTS or apparent non-conformity, the CLIENT must make all necessary reservations on the delivery slip upon receipt of said PRODUCTS.
Otherwise, the CLIENT is deemed to have accepted the PRODUCTS without reservation.
The SELLER reserves the right to carry out, directly or indirectly, any on-site inspection and verification. The return of non-conforming PRODUCTS is subject to prior acceptance by the SELLER. Failing this, the CLIENT is deemed to have accepted the PRODUCTS without reservation.
In the event of non-payment in full of an invoice that has fallen due, after formal notice has remained without effect for 48 hours, the SELLER reserves the right to suspend all current and/or future DELIVERIES.
CANCELLATION POLICY
Principle of retraction
As a matter of principle, the CLIENT who is a consumer has the right to withdraw by returning or returning the PRODUCT to the SELLER. Professional CLIENTS have no right of withdrawal.
To do so, the PRODUCT must be returned or restituted without undue delay, and at the latest within fourteen (14) days following communication of the decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.
In order to benefit from the right of withdrawal, the PRODUCT must not have been opened and must be intact.
Withdrawal period
In accordance with article L.221-18 of the French Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.
In the event that the CLIENT has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT delivered.
If the CLIENT's order covers several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.
Notification of right of withdrawal
To exercise his right of withdrawal and in accordance with Article L.221-21 of the French Consumer Code, the CLIENT must notify his decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) to: contact@covrpack.com at the following postal address: COVR Service Client- 91 rue du faubourg Saint Denis - 75010 PARIS.
You can also use the model form below:
WITHDRAWAL FORM
For the attention of [*] (*SELLER's contact details)
SELLER's telephone number* :
SELLER's fax number* :
SELLER*'s e-mail address :
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT reference
Invoice number :
Purchase order no. :
- Ordered on [____________]/received on [________________]
- Payment method used :
- Name of CLIENT and, if applicable, order beneficiary :
- Address of CLIENT :
- Delivery address :
- Signature of CLIENT (except in the case of e-mail transmission)
- Date
In order for the withdrawal period to be respected, the CLIENT must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the CLIENT, the SELLER undertakes to reimburse all sums paid, with the exception of delivery costs, without undue delay and, in any event, no later than fourteen (14) days from the date on which the SELLER receives the returned PRODUCT (Article L.221-24 of the French Consumer Code).
The SELLER will make the refund using the same means of payment that the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different means. In any event, this refund will not incur any costs for the CLIENT.
The SELLER is not obliged to reimburse additional costs if the CLIENT has expressly chosen a delivery method that is more expensive than the standard delivery method proposed by the SELLER.
The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever occurs first.
Return policy
The CLIENT must, without undue delay and in any event no later than fourteen (14) days after communicating its decision to withdraw from the present contract, return the goods to the address communicated to it by COVR's customer service department.
This deadline is deemed to have been met if the CLIENT returns the goods before the fourteen (14) day deadline has expired.
Return costs
The CLIENT shall bear the direct costs of returning the goods.
In the event that the weight of the PRODUCT prevents the CLIENT from returning the PRODUCT by post, the CLIENT shall bear the direct cost of returning the good.
Condition of the returned good
The PRODUCT must be returned in accordance with the SELLER's instructions and include all accessories delivered.
The CLIENT shall only be liable for depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CLIENT may test the PRODUCT, but may be held liable for any manipulations other than those necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
- Supply of goods or services whose price depends on fluctuations in the financial market
- Supply of goods made to the CLIENT's specifications or clearly personalized.
- Supply of goods likely to deteriorate or expire rapidly
- Supply of goods which by their nature are inseparably mixed with other items
- Supply of sealed goods that cannot be returned for health or hygiene reasons, and which have been unsealed by the CLIENT after DELIVERY.